Return & Refund Policy
At CrownStep, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our policy below to understand how returns and refunds work in our store.
1. Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return, the item must be:
Unused and unworn
In the same condition that you received it
In its original packaging (including tags, accessories, and shoe box)
Free from damage, stains, or odors
Items that do not meet these conditions may be refused.
Non-returnable items:
Gift cards
Sale/discounted items marked as final sale
Used or worn products
2. Exchanges
We currently offer exchanges based on stock availability.
If the item you want is out of stock, we will provide:
A store credit, or
A refund (if eligible)
3. Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method.
Please allow 3–7 business days for your bank or payment provider to complete the refund.
Shipping costs are non-refundable.
If you received free shipping, the original shipping cost may be deducted from your refund.
4. Return Shipping
Customers are responsible for their own return shipping costs.
We recommend using a trackable shipping service.
CrownStep is not responsible for lost or damaged return packages.
5. Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours of delivery with:
Your order number
Photos of the item and packaging
A description of the issue
We will resolve the issue as quickly as possible.
6. Order Cancellations
Orders can only be cancelled within 2 hours after purchase.
Once the order has been processed or shipped, it cannot be cancelled.
7. Contact Us
If you have questions about your return or need assistance, contact our support team: