FAQs

Frequently Asked Questions (FAQ)

 

1. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are securely processed.

 

2. How long does shipping take?

U.S. Standard Shipping: 7-12 business days

U.S. Express Shipping: 3-5business days

International Shipping: 7–21 business days
Shipping times vary based on location and carrier delays.

 

3. How long does order processing take?

All orders are processed within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.

 

4. Do you offer international shipping?

Yes. CrownStep ships worldwide. Shipping fees and delivery times vary by destination.

 

5. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking updates to appear.

 

6. What if I entered the wrong address?

Please contact us immediately at [support@crownstep.store].
If the order has already shipped, CrownStep is not responsible for delays or lost packages due to incorrect addresses.

 

7. What is your return and refund policy?

We accept returns under specific conditions. Please refer to our Return & Refund Policy page for full details.

 

8. Are your sneakers authentic?

Yes. All sneakers sold at CrownStep are 100% authentic and sourced from trusted suppliers.

 

9. Do you offer discounts or promotions?

Yes! We offer 15% off your first purchase and run seasonal promotions. Follow our social media pages or subscribe to our newsletter to stay updated.

 

10. Do you offer pre-orders or special releases?

We do not offer pre-orders yet or special releases. Those will be available soon.

 

11. My package says delivered but I haven’t received it. What should I do?

We recommend checking with neighbors, your mailbox, and your local post office.
CrownStep is not responsible for lost or stolen packages marked as delivered by the carrier.

 

12. How can I contact customer support?

You can reach us at:
Email: [support@crownstep.store]
Business 24 Hours